Terms & Conditions of shiawasedo.co.uk
Thank you for visiting the shiawasedo.co.uk web site (the “Site”). Shiawasedo.co.uk is a leading online retail store and information site for Japanese facial and body skin care products. The Site is designed to provide a convenient, private and informative shopping experience for consumers to purchase skin care cosmetics and related products 24 hours a day, 7 days a week. Shiawasedo.co.uk wants each visitor to the Site (“you”) to have a safe, pleasurable visit, so we have established the following terms and conditions so that we (us and you) know what to expect from each other. By using the Site you agree to be bound by the terms set forth herein. We may make changes to the Site, these Terms and Conditions of Use, or the policies and conditions that govern the use of the Site at any time. We encourage you to review the Site and these terms periodically for any updates or changes. Your continued access or use of the Site shall be deemed to be your acceptance of these changes and of the reasonableness of these standards for notice of changes. This contract is personal to you and may not be transferred to any other person. Shiawasedo.co.uk is the trading name of EDMC OÜ, whose registered office is Pae 21, Tallinn, 11415 Estonia. Shiawasedo.co.uk is owned and operated by EDMC OÜ. By purchasing the facial and body skin care on this Website, you as the customer will transact with EDMC OÜ.
Place of sale
The place of sale for all transactions conducted on this Site is Estonia.
The courts of Estonia will have exclusive jurisdiction over any claim arising from, or related to, a visit to our Site and any dispute arising from, or related to, Contracts for the purchase of Products from our Site. However, we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
These terms are governed by the Estonian law and all Contracts made with us for the purchase of Products will be governed by the law of Estonia.
Our aim is to provide the best possible service to our customers so we reserve the right to refuse to sell products to you if we believe that you have a motive of re-selling the product. We also have the right to control the quantity of products made available to you. We may even terminate your contract with us and restrict you to access to the website if we believe that any of your actions are in violation of any applicable law or is harmful to the interest of other users. The General Conditions shall be in accordance with the law of the country in which the Supplier accepts the order and not from the country in which the distribution was executed. The sale contract will strictly be between the supplier and the customer. The customer will represent the individual that executes a sale from the website and that has read the Terms and Conditions accepting the contents in its entirety.
By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. If you return the products you are obliged to comply with the requirement of our Returns Policy (below). You must return all the products in the resalable packaging provided with them. Between the date of your election to withdraw and the date the product is returned by you to us you shall bear all risk in keeping the products safe, secure, and free from loss or damage.
We start proceeding order, as soon as we get payment confirmation.
We ship almost to all countries free of charge, that means that our prices are inclusive the shipment costs, so you don’t have to pay any extra charges for shipping your goods.
Goods available in stock are shipped within 5 days (in case of unexpected trouble or shipping congestion, a shipment may be delayed). Goods that are out of stock will be shipped within 30 days.
However, Shiawasedo may cancel shipment, regardless of customer’s request, if shipping within 30 days is impossible. Before the goods are shipped, customer can cancel an order. This rule doesn’t apply to special orders.
Shiawasedo.co.uk reserves the right to change the carrier for a delivery of the ordered goods. The customer may not always be notified about the change, but it is our best intention to do so.
Returns and Refunds
I want a refund
Usually, return or exchange is possible within 7 days, since goods were received, in case they were not opened or used. In case of return, customer pays return shipping fees. Some items can not be returned or exchanged. The company may refuse to refund or exchange goods.
At some countries a customs fee might be charged. A customs fee is not included in a product’s price or a shipping fee. Customs fee is a client’s burden, therefore, before making the order, we suggest you to specify the amount which can be imported duty-free.
How to claim a return/refund
Contact our sales department by email: firstname.lastname@example.org and let us kow the reasons of a return. We will organize the collection of returned items or inform you about the return station’s address (depends from you order’s location). We’ll send the money to your bank/PayPal account within 14 days of your return product arriving at our returns and refunds department.
Limitations of Liability
We will not be responsible for any typing errors or mistakes that you have provided while placing your order. The goods remain the property of the seller until such time that the goods and associated charges have been fully paid by the purchaser. On completing the online order form you agree and accept that you are the person responsible for placing the order and agree for paying all the charges put through the website. We reserve the right, at our discretion to charge your credit card if we have shipped you an order, and the invoice is not paid within a reasonable period of time. We have the rights to revise and amend these terms and conditions as and of when we think it is required. We will not be bound by your offer/purchase if there is an error in any advertisement or pricing that is on the website. In such circumstances the offer of purchase will be revoked. Where the performance of delivery expectation falls short or any other such circumstances that hinder the performance from the purchase to receipt of your goods, we will not be held responsible ( this may be either uncontrollable circumstances or other errors ) for the herein mentioned. We will however, endeavour to remedy such events to the best of our abilities. The delivery of the product will be directed by your preference and that you will also confirm and accept the associated charges of delivery. It will also be understood that the responsibility of the delivery will immediately be transferred from the seller to the purchaser once they have left our point of pick up. Where a delivery date is not specified we will try and fulfill orders within 21 working days. Any disputes directed to EDMC OÜ will be governed solely by Estonian law. We take precautions to protect personal information that you have submitted on this site. However we will not accept any liability for unauthorised theft or data that has been used to your detriment.
We collect only that information which is necessary to fulfill our obligations to you. The site protects that information to the best of our abilities.
Our website, whether in part or as a whole, and all associated content are protected by copyright and other intellectual property rights which are either owned by us or used by us with the permission of their owners. You may view the content of our website or associated content on screen or store such content in electronic form on a disk, and are authorised to download such content for that purpose. You are authorised to download, use and/or copy material published on our website solely for your own personal use. You may not otherwise reproduce, copy, disseminate or otherwise use the content of our website or any associated content for commercial purposes or any other purpose. Our rights are reserved. All proprietary rights in any trade marks (whether registered or unregistered) or service marks, including logos, appearing on our website are owned by us or are used by us with the permission of their owners. Nothing contained on our website shall be construed as granting any licence or right to use any such trade mark, service mark or logo for any purpose whatsoever.
Comments to the product
Comments to the products can be used for feedback ie. experience of the product only. Any comments containing other than that will not be commended on and will be deleted from our website. For feedback on delivery times or our services, please get in touch via email on email@example.com, or by telephone on +372 880 10 81.
When you visit the Site or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.
Terms & Conditions of use of website
Price of Goods
The price of all goods is as stated on the web site and includes packaging. We may change the advertised prices of products displayed on our website at any time without liability or notice. Such price changes will not affect orders which have already been dispatched (that is, orders in respect of which a binding contract has been formed). If the price changes after an order has been submitted, but before that order is accepted and dispatched you may be charged the new price (i.e. the price after the change was made). Payment for the goods ordered is taken at the time the order was made, before them being despatched. If the order took place but payment was not successful, we will not despatch the ordered goods before payment is confirmed and secured.
Disclaimer of warranty
THE CONTENT (AS DEFINED BELOW) CONTAINED IN THIS SITE IS PROVIDED BY SHIAWASEDO.CO.UK AS A SERVICE TO ITS CUSTOMERS. THIS SITE DOES NOT CONTAIN INFORMATION ABOUT ALL SKIN DISEASES, NOR DOES THIS SITE CONTAIN ALL MEDICAL INFORMATION THAT MAY BE RELEVANT TO YOUR SKINCARE NEEDS. THE INFORMATION PROVIDED IN THIS SITE IS ONLY GENERAL HEALTH INFORMATION, AND IS INTENDED ONLY TO FACILITATE COMMUNICATION BETWEEN YOU AND YOUR PROFESSIONAL SKINCARE PROVIDER. THIS SITE DOES NOT PROVIDE MEDICAL DIAGNOSIS FOR ANY INDIVIDUAL AND MUST NOT BE USED AS A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, TREATMENT OR CARE. ALL SPECIFIC MEDICAL QUESTIONS YOU MAY HAVE ABOUT YOUR SPECIFIC MEDICAL CONDITION, TREATMENT, CARE, OR DIAGNOSIS MUST BE PRESENTED TO YOUR PROFESSIONAL SKINCARE PROVIDER. YOU SHOULD NEVER DISREGARD MEDICAL ADVICE OR DELAY SEEKING PROFESSIONAL ADVICE BECAUSE OF ANY INFORMATION CONTAINED IN OR RELATED TO THIS SITE. EXCEPT AS EXPRESSLY AND UNAMBIGUOUSLY STATED OTHERWISE, EDMC OÜ DOES NOT ENDORSE, OPERATE, CONTROL, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT, BRAND, METHOD, TREATMENT, INFORMATION OR SERVICE ON THIS SITE. THE INFORMATION, SERVICES, AND PRODUCTS CONTAINED IN THIS SITE ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. EDMC OÜ, AND STAFF EXPRESSLY DISCLAIM AND EXCLUDE ALL WARRANTIES WITH RESPECT TO ALL INFORMATION, SERVICES, AND PRODUCTS CONTAINED IN THIS SITE, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THERE ARE NO WARRANTIES MADE AS TO THE COMPLETENESS, ACCURACY, CURRENCY, OR RELIABILITY OF INFORMATION PUBLISHED BY EDMC OÜ. EDMC OÜ DOES NOT WARRANT THAT INFORMATION, SERVICES, AND PRODUCTS CONTAINED IN THIS SITE WILL SATISFY YOUR REQUIREMENTS OR IS WITHOUT DEFECT OR ERROR. LIMITATION ON LIABILITY YOU ACKNOWLEDGE AND AGREE BY YOUR USE OF THIS SITE TO ASSUME FULL RESPONSIBILITY FOR ALL RISK ASSOCIATED WITH YOUR USE OF THIS SITE, INCLUDING RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF THIS WEB SITE.
UNDER NO CIRCUMSTANCES SHALL WE OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING THE SITE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES FOR LOSS OF PROFITS, GOOD WILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) THAT RESULT FROM (i) THE USE OF OR INABILITY TO USE THE SITE, (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SITE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE; OR (v) ANY OTHER MATTER RELATING TO THE SERVICE. YOU HEREBY ACKNOWLEDGE THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT, MERCHANDISE, AND SERVICES AVAILABLE THROUGH THE SITE.
We, as well as certain third parties that provide content, advertising or other functionalities on our Website and/or Services (as defined in our Terms & Conditions), may use various technologies to collect and store information when you visit our Website, and this may include cookies, beacons and other technologies.
Cookies are small files stored on your device in order to help collect information about your activities. Cookies enable us to store your preferences and settings, remember your log-in, provide customized content and marketing communication, understand which part(s) of our Website and Services are the most popular and analyse Website operations. You can configure your browser to accept all cookies, refuse all cookies, or indicate when a cookie is being sent. We would like to draw attention to the fact that the Website is designed for you to work using cookies and therefore some Website features or Services may not function properly without cookies.
Beacons (or “pixels”) are technologies that transfer information from your device to a server. Beacons may be embedded into online content and e-mails and may enable a server to read certain types of information from your device. Beacons enable finding out when you displayed certain content or a certain e-mail message and the IP address of your device. We and certain third parties use beacons for a variety of purposes, including analysing of how you use our Services and providing content tailored to suit your preferences (together with cookies).
By visiting our Website and/or using our Services, you are giving your consent to the use and storage of cookies, beacons and other information on your device. You also give your approval with our access and the access of the entities mentioned above to the cookies, beacons and other information on your device.
In case of contract termination you have the obligation to return all the delivered goods, including gifts and goods that were delivered for free or for a reduced price. In case that you do not return all the delivered goods or you only return your partial order, we have the right to lower the returned purchased cost, by the amount of the unreturned goods. Goods rendered for a lower price or for free are for return purposes valued at the regular market price (that is, the price that we normally sell those goods for or we would be selling them for if they are currently unavailable).
Terminating the contract from our side. Apart from legal reasons, we also reserve the right to terminate the contract in case (i) the agreed purchase price was not paid properly and in time, and also (ii) in case that the information about the offered goods, including information about their purchase price, availability, special offer or a discount was not published on the website in the correct wording, namely because of a technical error on our side, or (iii) if unforeseen events occurred caused by a third party or in case of force majeure, due to which the goods could not be delivered under the agreed conditions. In case of contract invalidity, caused by an error, we mutually agree that the decisive factors we will consider are identification, properties and availability of goods, identification of the buyer, the purchase price, amount and conditions of application of any discounts or other promotion conditions, payment method and delivery method.
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